General
Where are you based?
Our dedicated scanning and processing facilities are based in Hull, close to the motorway network – Sidings Business Park, Freightliner Road, Hull, HU3 4XA. We can arrange collections from anywhere in the UK or international, and our internal logistics team can pack boxes on client premises.
What hours do you operate?
We are open normal business hours, Monday to Friday 9AM to 5PM.
Is there a minimum invoice value?
Our minimum invoice value is £300 + VAT per job.
Are you certfiied?
We have a wide range of certifications including:• ISO 27001 Information Security• ISO 9001 Quality Management• ISO 22301 Business Continuity• ISO 14001 Environmental Management• BS 10008 Legal Admissibility of Electronic Information• Cyber Essentials PlusCan you assure me that my images are secure?
We take data security very seriously and are certified to the Information Security standard ISO 27001 (amongst others). Our team are trained in information security and all data is encrypted in transit and at rest. If you decide to store your images in our secure MDI Cloud platform, they are protected by various security measures, including end-to-end encryption, penetration testing, and access controls, to name a few, and are hosted on UK-based servers.How do I contact support?
Contact our support team at support@storetec.net.
How do I contact accounts?
Contact our support team at accounts@storetec.net.
What are the costs for destruction?
If you have an ongoing project, please reach out to your account manager or contact support@storetec.net for assistance. If you’re exploring a new project, email sales@storetec.net to discuss your requirements.
How do I know my documents are securely destroyed?
We can provide a destruction certificate if required as proof of secure shredding.
Who is my account manager?
Contact our support team at support@storetec.net who can advise.
Can you transport the documents for us?
We offer a secure point to point collection service, making sure it’s quick and convenient for you to get your documents to us.
Can we send you the documents?
If you would like to send your documents to us instead of organising a collection, we can arrange for this to be done upon request. Please feel free to speak to one of our team members to learn more about this option. Get in touch.
Does Storetec work with international clients?
We have worked with a range of international clients! To discuss what we can do for you, please get in contact with our team.
Scanning
How much does document scanning cost?
The price of a job will depends on the volume of the job and the type of documents we are working with. Read our blog for more information – How Much Does Document Scanning Cost?
What is the output quality of your image scans?
Storetec have invested significantly in industry leading technology and equipment to ensure the best possible image will be taken and provided to the client – up to 600dpi for high volume documents, 4800dpi for large formats, and 600dpi for microform.
What is the best way to access my digital images?
You can access your scanned images through Storetec’s document and data management platform MDI Cloud, or we can transfer your scanned images back to you via an encrypted hardrive/transfer. We can also provide integrations with a range of other platforms.
Are the images searchable?
We ensure that images are indexed with searchable metadata and can even ensure that data is extracted from images. We can also use Optical Character Recognition and AI technology to make your images completely text-searchable.Can you dispose of documents after scanning?
We can securely destroy your documents after scanning, and provide full destruction certificates once completed.
Can you store documents once scanned?
After scanning, we standardly hold your documents for 30 days, allowing you time to review the scanned copies and decide whether you would like them stored, returned, or securely shredded. For the long-term storage of archive documents, we have secure, compliant, purpose-built archive storage facilities.
What documents can you scan?
Virtually any printed material can be scanned! We scan small or large format documents, invoices, medical records, receipts, books, manuscripts, magazines, newspapers, photographs, and historical records, to name a few.
Can you scan handwritten notes?
Yes we can scan handwritten notes into an electronic format. Our state-of-the-art OCR technology can even convert handwriting into computer-readable text.
What format can you scan my images into?
Scanned documents can be scanned into PDF, TIFF, JPEG, PNG, BMP, or PNM.
What's the maximum size document you can scan?
Our roller bed WideTek 48 has a max width of 1219mm and no maximum length. Our flatbed VERSASCAN 3650 has a max width of 914mm and length of 1270mm. For high-volume scanning, our ibml Fusions have a max width of 330mm and length of 431mm. Our ibml DS1210 has a max width of 305mm and length of 838mm.
Do you scan artwork?
Yes we can scan artwork. Our maximum size on the flatbed scanner is width 914mm and length 1270mm, and goes up to 1200dpi.
What is the turn around time for my project?
If you have an ongoing project, please reach out to your account manager or contact support@storetec.net for assistance. If you’re exploring a new project, email sales@storetec.net to discuss your requirements.
Storage
Where are your storage facilities?
Our archive storage facilities are located in Hull, East Yorkshire.
How long will it take to retrieve a file?
For scan-on-demand requests, we have a turnaround time of 8 working hours. For box storage retrieval, the turnaround time is 24 hours.
How long will it take to receive my boxes/files back?
Once requested, if the request is made before 11am, we aim to dispatch it the same day for delivery the following day. Requests made after 11am will be dispatched the next working day.
What are the costs to retrieve my documents?
If you have an ongoing project, please reach out to your account manager or contact support@storetec.net for assistance. If you’re exploring a new project, email sales@storetec.net to discuss your requirements.How long will you hold my documents for?
For ongoing storage, we can retain your documents for as long as required. After scanning, we standardly hold your documents for 30 days, allowing you time to review the scanned copies and decide whether you would like them stored, returned, or securely shredded.
MDI Cloud
What is my password?
If you are experiencing difficulties logging in, please reach out to our support team at support@storetec.net.
My account is locked, who do I contact?
If you are experiencing difficulties logging in, please reach out to our support team at support@storetec.net.
How much does MDI Cloud cost?
If you are a client, please reach out to your account manager who can advise. If you’re a potential client exploring MDI Cloud, email sales@storetec.net to discuss your requirements.
