Pharmaceutical

Frequently Asked Questions

• Why Storetec?

  We pride ourselves on our certified approach, conducting regular audits to meet ISO, BS10008, and Cyber Essentials Plus requirements. Our experienced team, with a solution-focused culture, ensure the best outcomes for our clients. Our state-of-the-art facilities and cutting-edge equipment enable tailored, efficient solutions. These combined have earned us the title of BPO/Outsourcing/Bureau Business of the Year at the Document Manager Awards for the past nine years, showcasing our dedication to excellence.

• What types of pharmaceutical documents can you scan?

  Continuous investment in the latest software and scanning equipment means we can scan any type of pharmaceutical documents you have.

  We have extensive experience scanning the following types of records: research data, clinical trial records, regulatory submissions, standard operating procedures (SOPs), batch records, quality control documents, protocols, dispensing records, prescription records, pharmacy requests, dispensing incidents, orders and delivery notes, recall documents, clinician work sheets, and dispensing labels.

• Are scanned documents considered legally acceptable in the pharmaceutical industry, especially for regulatory submissions?

  Yes, scanned documents are generally accepted when proper procedures and technology are used to ensure the authenticity and integrity of the digital copies. Look for a supplier who is certified to BS10008, the British Standard on Evidential weight and legal admissibility of electronically stored information.

• How can document management systems in pharmacies assist in complying with regulatory requirements such as Good Manufacturing Practices (GMP) and Good Clinical Practices (GCP)?

  Document management systems, like MDI Cloud, ensure that documents are securely stored, easily retrievable, and maintain robust version control, all of which are crucial for maintaining compliance with GMP and GCP standards enforced by the MHRA.

• Can document management systems integrate with other pharmaceutical software and systems?

  Yes, many document management systems, like MDI Cloud, are designed to seamlessly integrate with pharmaceutical software and data repositories, allowing for a cohesive and efficient information management ecosystem that aligns with MHRA guidelines.

• What security measures are in place to protect sensitive pharmaceutical data within document management systems?

  MDI Cloud employs encryption, access controls, audit trails, and data backup to safeguard sensitive information, ensuring compliance with data protection regulations and MHRA requirements.

• How can cloud hosting improve collaboration in the pharmaceutical sector?

  Cloud-based document management systems facilitate collaborative document access and sharing among employees, departments, and stakeholders, enhancing teamwork and productivity. MDI Cloud tracks document versions, allowing users to see changes, revert to previous versions, and prevent conflicting edits, and offers in-system messaging. Workflows can be set up to automate the approval process, seamlessly routing documents to the appropriate personnel for review and approval, ensuring a smooth and timely exchange of information.

• Is data recovery ensured in the event of unexpected incidents or disasters with cloud hosting?

  Yes, cloud-based backups and disaster recovery plans are in place to ensure data recovery and minimal downtime in emergencies. Snapshots of MDI Cloud data are taken every 4 hours with 168 iterations of backups kept, and it is penetration tested by independent cyber security parties on an annual basis. Automatic failover and recovery are in place to guarantee the system is live 99% of the time.