Planning

Frequently Asked Questions

• Why Storetec?

  We pride ourselves on our certified approach, conducting regular audits to meet ISO, BS10008, and Cyber Essentials Plus requirements. Our experienced team, with a solution-focused culture, ensure the best outcomes for our clients. Our state-of-the-art facilities and cutting-edge equipment enable tailored, efficient solutions. These combined have earned us the title of BPO/Outsourcing/Bureau Business of the Year at the Document Manager Awards for the past nine years, showcasing our dedication to excellence.

• What is document scanning, and how can it benefit planning departments?

  Document scanning is the process of converting paper documents into digital formats. It benefits planning departments by improving document accessibility, reducing physical storage costs, and streamlining workflow processes.

• What types of planning documents can be scanned?

  Continuous investment in the latest software and scanning equipment means we can scan any type of document you have. We have extensive experience working with planning departments in all industries.

  The types of planning documents Storetec can scan include blueprints, architecture documents, floor plans, permits, zoning regulations, environmental assessments, and public feedback forms, among others.

• How secure is your cloud hosting service for our planning documents?

  Storetec’s cloud hosting system, MDI Cloud, prioritises security. Hosted on a UK-based server, MDI Cloud uses robust encryption of data in transit and at rest, access controls, and regular security audits and cyber security penetration testing to safeguard your planning data. Our commitment to data security is demonstrated through our ISO 27001, ISO 22301, and Cyber Essentials Plus certifications, so you can rest assured that your data is in good hands.

• Can I access planning documents remotely with your cloud hosting service?

  Yes, you can access planning documents securely in MDI Cloud from anywhere with an internet connection. Our cloud hosting platform provides convenient remote access to your planning records, facilitating remote working and collaboration from individual remote locations.

• How can cloud hosting improve collaboration in planning departments?

  Cloud-based document management systems facilitate collaborative document access and sharing among planning professionals, departments, and stakeholders, enhancing teamwork and productivity. MDI Cloud tracks document versions, allowing users to see changes, revert to previous versions, prevent conflicting edits, and offer in-system messaging. Workflows can be set up to automate the approval process, seamlessly routing documents to the appropriate personnel for review and approval, ensuring a smooth and timely exchange of information.

• Is data recovery ensured in the event of unexpected incidents or disasters with cloud hosting?

  Yes, cloud-based backups and disaster recovery plans are in place to ensure data recovery and minimal downtime in emergencies. Snapshots of MDI Cloud data are taken every 4 hours with 168 iterations of backups kept, and independent cyber security parties test penetration annually. Automatic failover and recovery is in place, guaranteeing at least 99.99% uptime.

• How does document retrieval work in the cloud hosting system?

  MDI Cloud features a user-friendly interface with powerful search and retrieval functions. You can quickly locate and retrieve specific planning documents by entering keywords or using filters.

• Can your cloud hosting service integrate with our existing planning software and systems?

  MDI Cloud offers seamless integration with planning systems. This integration allows for real-time data exchange, ensuring that documents, permits, and other critical information are automatically synchronised between MDI Cloud and your planning software. By bridging these systems using the API feature, MDI Cloud ensures that planning professionals have quick access to the most up-to-date information.