How to Maintain Customer Loyalty by Strengthening Information Security

Data breaches aren’t just about fines; the impact of a breach on an organisation’s reputation can be immense – 33% of businesses say they’ve lost customers and that it’s taken a lot of time and resources to put it right. Research has also found that 41% of customers say they’ll never return to a business after a security issue, and 44% say they’ll stop spending at least temporarily.

How do we combat Cyber Threats?

You might be worried about cyber theft, but in both 2019 and 2020, there were more reported incidents of data breaches resulting from paperwork being lost or stolen than resulting from ransomware. According to the ICO, one London pharmacy was fined £275,000 for failing to ensure the security of special category data. The company left 500,000 documents in unlocked containers at the back of its premises, including the names, addresses, dates of birth, NHS numbers, and medical information of multiple people. Whilst documents exist in hard format alone, they are always at risk of loss, theft, or damage. By digitising your documents, this single point of failure is removed, as documents can be securely stored and backed up to ensure they are never at risk of permanent loss.

Is it worth risking your customers’ trust? Make sure their information is securely handled. Get in touch today to strengthen your information security.